Virtual Assistant
Government of Canada (EY)
UI UX Designer

Key Responsibilities & Contributions:

• Created accessible designs for the ChatBot on desktop and mobile, ensuring AAA compliance

• Designed and implemented illustrations, animations, and interactivity (typing indicators, message sending, logo animation) to enhance engagement

• Updated the ChatBot colour scheme for a modern, user-friendly, and accessible design

• Redesigned the ChatBot logo and updated the design system to align with accessibility standards

• Collaborated in agile sprints with UX researchers, developers, and project managers

• Evaluated user navigation on landing and scenario pages, recommending improvements

• Presented updates in Show & Tell meetings to 300+ stakeholders for feedback

Impact / Results:

• Improved overall usability, content, accessibility, and visual appeal of the ChatBot

• Increased user engagement through animations, illustrations, and clearer navigation

Development notations in Figma:

I designed the landing page, flow animations, and custom illustrations (EN & FR). Redesigned the Virtual Assistant robot icon and text message center for better symmetry, scalability, and accessibility.

Mobile:

Desktop/Scenario 1 screen:
UI UX, Illustrations, Chat:

Optimized readability, consistency, and accessibility:

Comparison of a chat conversation on a virtual assistant app before and after interface update. The 'Before' version shows a chat with a Virtual Concierge, including messages about sending a follow-up email from the Canadian government and asking for