family.legalaid.bc.ca
LegalAidBC
Senior Product Designer (UI UX)

Led the redesign of a 900+ page family law platform focused on improving accessibility, usability, and content clarity for diverse and low-literacy audiences.

Key Responsibilities & Contributions:

  • Redesigned core user journeys, navigation, and information architecture within a cross-functional Agile team

  • Created wireframes, UI systems, reusable components, and accessibility-focused layouts aligned with WCAG AA/AAA standards

  • Developed supportive UX patterns, visual systems, iconography, and content structures to improve comprehension during sensitive legal processes

  • Designed the project logo and visual identity, extending the system across digital, print, transit, and marketing materials

  • Collaborated directly with stakeholders, developers, and content teams to maintain consistency across the full product experience

Impact / Results:

  • Improved usability and navigation clarity through research-driven design decisions

  • Delivered a scalable and accessible design system supporting long-term platform growth

  • Increased engagement through emotionally supportive and user-friendly service experiences

Enhanced the product with inclusive visuals, emotional support patterns, and accessible guidance systems using colour-coded steps, illustrations, and plain-language content.

Designed the new functional and appealing familylaw.lss.bc.ca. Worked with the team organizing the structure of the homepage, menus, landing pages. Created the new logo, look & feel, selected more inclusive imagery for the website.

Designed the new functional and appealing familylaw.lss.bc.ca. Worked with the team organizing the structure of the homepage, menus, landing pages. Created the new logo, look & feel, selected more inclusive imagery for the website.

Landing Pages: organized in a more straight forward way the content. Created landing pages, recommending illustrations for scenarios, and created a design system.

Landing Pages: organized in a more straight forward way the content. Created landing pages, recommending illustrations for scenarios, and created a design system.

Recommended the usage of a step-by-step guide. People now can understand where they are in the process.

Recommended the usage of a step-by-step guide. People now can understand where they are in the process.

Clean fonts, readability, and good user test feedback with the new updated website.

Clean fonts, readability, and good user test feedback with the new updated website.

Designed a new logo for the family law website, symbolizing two houses moving in different directions, the green mountains of BC, and a final dot representing resolution and the conclusion of the problem.

Comparison of two logos for Family Law, showing a traditional green tree icons on the left and a modern geometric icon with green and black on the right.
Before: heavy images and missing important information.

Before: heavy images and missing important information.

After: welcoming page, warmer, more unique, more inclusive imagery, the 5 most important topics divided in a clear way.

After: welcoming page, warmer, more unique, more inclusive imagery, the 5 most important topics divided in a clear way.

A chart displaying various icons organized into three rows. The first row contains green icons representing people, help, justice, writing, and stop. The second row includes green icons for handshaking, a globe, and a leaf. The third row has icons fo
Ads in the Vancouver area Skytrains

Ads in the Vancouver area Skytrains

Ad displayed in the Vancouver area buses

Ad displayed in the Vancouver area buses

Newspaper and Digital Ads

Newspaper and Digital Ads

Swag
A computer monitor and smartphone displaying a legal aid website for family law in British Columbia, Canada, with an image of two people standing on a beach at sunset.