Medavie BlueCross
User Experience Designer

Designed mobile and desktop experiences for the Participant Portal and Department Portal, supporting federal healthcare programs for Veterans Affairs Canada (VAC), Canadian Armed Forces (CAF), RCMP members, caregivers, and internal service teams.

I joined the project to help accelerate delivery and worked in the Admin Pod alongside Business Analysts, developers, content designers, QA specialists, and stakeholders.

Key Responsibilities & Contributions:

  • Designed user flows, wireframes, prototypes, and UI designs in Figma.

  • Improved registration, benefits, and administrative workflows.

  • Applied accessibility standards and government design patterns.

  • Participated in Agile sprints and Jira-based delivery.

  • Presented designs during team and stakeholder alignment sessions.

  • Collaborated closely with Business Analysts, developers, QA specialists, and content designers.

  • Supported implementation through design QA and design documentation.

Impact / Results:

  • Helped accelerate delivery of key portal initiatives.

  • Improved accessibility and consistency across portal experiences.

  • Simplified participant and administrative workflows.

  • Supported secure and user-friendly experiences.

  • Contributed to cross-functional delivery within Agile teams.

Participant Portal Registration

Designed a registration experience that combined account creation and coverage enrolment in a single flow. A key challenge was supporting multiple participant types and coverage scenarios while keeping the process clear, accessible, and easy to complete.

Highlights

  • Single-page registration

  • Conditional form fields

  • Accessible validation

  • Privacy-focused error handling

  • Multiple registration pathways

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Alignment of Benefits

Designed a benefits continuation process for CAF members transitioning to Veterans Affairs Canada.

Highlights

  • Long-form application

  • File uploads

  • Consent and privacy requirements

  • Error handling

  • Confirmation experience

VAC Participant Letter

Designed an internal workflow used by service agents to create participant letters.

Highlights

  • Letter templates

  • Search and filtering

  • Bilingual support

  • Accessibility improvements

  • Simplified workflow